The second-hand marketplace Shoppers Express Frustration Regarding Sizing Modifications
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
The popular resale platform has updated its sizing categories for female and kids' apparel failing to inform all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers have taken to social media claiming that product pages now present a different size category compared to what was initially listed because of the remapping.
Vinted explained the new system was more in line with comparable marketplaces.
It has advised users to check their listings and update the measurements by hand if necessary, causing user dissatisfaction.
Measurement Approach Modifications
Before the change, the sizes had both one number and one letter, for instance S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.
Shopper Experiences
One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, from Glasgow, said garments she listed on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Manual Updates
A different user, from Derby, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.
Service Background
The app has more than 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: earlier, the platform withdrew an update regarding delivery choices due to shopper criticism.
